Frequently Asked Questions

What is Kodester?

Kodester is an online marketplace where developers and designers can buy and sell various web development assets. These include PHP Scripts, WordPress Themes, WordPress Plugins, App Templates, and more. With over 15,000 products from 1,500+ active sellers, Kodester is one of the largest marketplaces for buying web development assets.

Who is behind Kodester?

Kodester is part of Kodester Media Internet, located in The Hague, The Netherlands. Kodester was launched in 2014 and has since served more than 100,000 customers from around the globe. Our parent company has been involved in web development and publishing since 2005.

How do I contact Kodester support?

You can reach our support team through our contact page by submitting a support ticket. You can also email us directly at [email protected]. Support is available from Monday till Friday, 9:00 – 18:00 CET.

How do I purchase an item?

To purchase an item, simply browse our marketplace, find the product you need, and click the “Buy Now” button. You will be guided through the checkout process where you can choose your preferred payment method. Once your payment is completed, you will be able to download the item immediately.

What payment methods are accepted?

We accept several payment methods including Kodester Credit, Credit Card (Visa, MasterCard), and PayPal. Depending on your location, additional payment options may be available. All transactions are processed securely through our trusted payment partners.

How do I download my purchased item?

After completing your purchase, you can download your item directly from the order confirmation page or from your account’s purchase history. Simply go to your profile, find the order, and click the download button. You can download the item as many times as you need.

Are all items reviewed before being listed?

Yes. Every item listed on Kodester goes through a thorough review process by our team. We check each submission for code quality, functionality, security, proper documentation, and adherence to our marketplace standards. This ensures that every product meets our quality requirements before it becomes available for purchase.

How do I get support for a purchased item?

For support related to a purchased item, please contact the developer or designer directly by leaving a message in the support section on the page of the item you have purchased. Sellers are responsible for providing support for their own products. If the seller is unresponsive, you can contact Kodester support for assistance.

How do I become a seller on Kodester?

To become a seller, you need to create an account and apply through our seller program. Visit our seller page for more information about the application process, commission rates, and submission guidelines. Our team will review your application and get back to you.

What commission does Kodester take?

Kodester takes a commission on each sale. The exact commission rate depends on your seller tier and total sales volume. New sellers start at a standard rate, and as your sales grow, you can qualify for lower commission rates. Visit our seller page for the detailed commission structure.

What types of products can I sell?

You can sell a wide variety of web development assets including PHP Scripts, WordPress Themes, WordPress Plugins, App Templates (Android, iOS), HTML Templates, eCommerce templates, and more. All products must meet our quality and documentation standards to be approved for listing.

How long does the review process take?

The review process typically takes 1 to 5 business days depending on the complexity of the product and the current review queue. You can check the status of your submission in your seller dashboard. If revisions are needed, our review team will provide detailed feedback to help you meet the requirements.

Can I offer free items on Kodester?

Yes, you can list free items on Kodester. Free products are a great way to build your reputation, showcase your skills, and attract potential buyers for your premium products. Free items still need to go through the standard review process.

What is Kodester Credit?

Kodester Credit is a prepaid balance that you can use to purchase items on our marketplace. You can add credit to your account using various payment methods. Using Kodester Credit often provides a faster checkout experience, especially for frequent buyers.

How do sellers receive their earnings?

Sellers can withdraw their earnings through several methods including PayPal, Payoneer, and bank transfer. Minimum withdrawal amounts and processing times vary depending on the payment method. Earnings are available for withdrawal after a holding period to account for potential refunds.

Is my payment information secure?

Yes. All payment transactions on Kodester are processed through trusted, PCI-compliant payment providers. We do not store your credit card information on our servers. Your payment details are encrypted and handled directly by our payment partners to ensure maximum security.

Can I get an invoice for my purchase?

Yes. Invoices are automatically generated for every purchase and can be downloaded from your account’s purchase history. If you need a custom invoice or have specific billing requirements, please contact our support team with your order details.

What license types are available?

Kodester offers two main license types: Regular License and Extended License. The Regular License is suitable for personal or single-client use, while the Extended License is required for commercial use, multi-client projects, or when the item is part of a product or service you sell to others.

What is the difference between Regular and Extended License?

The Regular License allows you to use the item in one end product for personal use or for a single client. The Extended License grants you additional rights, including the ability to use the item in a product that is distributed commercially (SaaS, themes for sale, etc.). Extended License also allows use in multiple end products for the same client.

Can I upgrade my license later?

Yes. If you purchased a Regular License and later need an Extended License, you can upgrade within 30 days of the original purchase. Simply purchase the Extended License and contact us through our help center, and we will refund the cost of the Regular License. Please note that downgrading from Extended to Regular is not possible.

Can I use an item in multiple projects?

Under the Regular License, each license is valid for one end product. If you want to use the same item in multiple projects, you need to purchase a separate license for each project. The Extended License allows use in multiple end products for the same client without additional licenses.

How do I create an account?

Creating an account is free and easy. Click the “Sign Up” button on the top of the page and fill in your details. You can also sign up using your social media accounts. Once registered, you can browse and purchase items, leave reviews, and interact with the community.

I forgot my password. How do I reset it?

Go to the Forgot Password page and enter the email address associated with your account. You will receive an email with instructions to reset your password. If you don’t receive the email, please check your spam folder or contact support.

Can I change my username or email?

You can update your email address and other profile information from your account settings. Username changes may be restricted depending on your account history and seller status. For username change requests, please contact our support team.

How do I delete my account?

If you wish to delete your account, please contact our support team with a request from the email address associated with your account. Please note that deleting your account is permanent and will remove your purchase history, reviews, and any active listings if you are a seller. Make sure to download any purchased items before requesting deletion.

Can I get a refund for my purchase?

Refunds are available in specific situations such as duplicate purchases or items that are not working as advertised. Please note that digital goods cannot be returned once downloaded. A refund can only be given within 30 days after your purchase. For full details, please read our Refund Policy.

How do I request a refund?

To request a refund, go to your order page and click the “Request Refund” button next to the relevant order. Please provide a detailed description of the issue. You must first attempt to resolve the issue with the seller before requesting a refund. You can only submit one refund request per purchase.

What if my refund request is rejected?

If your refund request is rejected by the seller and you believe you have a valid reason for a refund, you can dispute the decision. When submitting a dispute, provide a detailed description of the situation and any supporting evidence. The Kodester support team will review your dispute impartially.

What are the system requirements for the products?

System requirements vary depending on the product. Each product page includes a detailed list of requirements such as PHP version, database type, browser compatibility, and server configuration. Please review these requirements carefully before making a purchase to ensure compatibility with your environment.

Do products include documentation?

Yes. All products on Kodester must include documentation as part of our review requirements. Documentation typically includes installation instructions, configuration guides, and usage examples. The quality and depth of documentation may vary between products, so we recommend checking the documentation preview on the product page.

Do products receive updates?

Most products on Kodester receive regular updates from their authors. Updates may include bug fixes, new features, compatibility improvements, and security patches. Depending on the product and license type, updates may be free for a limited time. Check the product page for information about the update policy.

The item I purchased is not working. What should I do?

First, check that your server environment meets all the requirements listed on the product page. Then, review the product documentation for troubleshooting steps. If the issue persists, contact the seller through the support section on the product page. If the seller cannot resolve the issue, you may be eligible for a refund.